Dear guests and friends of the Swiss Ski School St-Luc,

It is very important for us to get and read your comments and critics regarding our work.

So we can improve and change things in order to give you the best service next time you will come to visit us.

But please, try not to compare St-Luc to Zermatt, Courchevel, Aspen ! This is not realistic. Anyway we are ready to do our best in order you will enjoy your next holiday in our resort.

We only need your help ! It would be great if you were able to spend a few minutes to fill in the following form.

Thank you very much and see you soon !

Marc Chabloz

Ski School Director

Quiz Winter 2010 Swiss Ski and Snowboard School St-Luc

Please answer yes or no. Without opinion let in blank.

A. Booking

1. Is our website clear and all explanations easy to find:
2. Is booking easy to do:
3. Booking in advance makes you sure of taking part in a group:
4. Payment in advance as well :
5. Did you get all wanted informations and answers on our website:

B: Reception and informations

1. Is our staff efficient:
2. Are informations given by our teachers useful:
3. Are informations given by staff at the funicular about ski school accurate:
4. Are informations given by staff at the Tourist Office about ski school accurate:
5. Are informations given by staff in the shops about ski school accurate:

C: Teaching

1. Follow our teachers the Swiss Snow League Program like in the booklet:
2. Are our teachers pedagogue:
3. Is the teaching in foreign language understandable:
4. Are your kids happy to go in the ski school:
5. Are your kids pleased with their improvements:

D: Tests

1. Are your kids satisfied with the result:
2. Did they do tests before having the examination:
3. Are the tests useful:
4. Was the teacher impartial:
5. Did you enjoy the medals ceremony:

E: Quality of the service

1. Was the choice of your ski ability good:
2. Were the technical explanations right:
3. Was given the teaching in your own language:
4. Did the teacher respect the timetable:
5. Was the teacher clean and wearing proper clothing:

F: Suggestions

G: Private informations (optional)

Name and first name
e-mail

Name of the client
Ski ability

Name of the teacher
Date of the course

Thank you for your work and see you soon !